Bottled cylinder gas is governed under the Supply of Weights and Measures Consumable Products Act and due to the precise weight conditions governed by this Act, we are only able to offer a 50% refund on any returned cylinders full or empty. All returned cylinders MUST go back to the filling plant and be checked before re-sale is allowed.
Upon receipt of delivery, you MUST inform us of any defects or damages of the equipment within 24 hours, where upon, we will arrange for the collection of the same and/or provide a replacement of the damaged part(s) or a complete replacement of the appliance. If however, you are not happy with your purchase and providing you have not operated the gas appliance equipment by way of burning any source of LPG through the appliance, we will provide a full refund within 14 days of receipt of the goods, only upon after returning the equipment at your cost to our registered address and providing the equipment is as NEW condition with all original packaging in tact. However, we cannot provide or offer any refund whatsoever if the appliance has been used which therefore renders the equipment second hand and unable for resale.